FNB ATMs

have a very bad experience with FNB which is actual a huge inconvenience to me and my family. On the 14th of March i tried to withdrew R500 from my account which actual came out from my bank account as the machinie said out of service before i got the money. This happened in 14th Avenue Caltex FNB machine. I immidiateley went to the FNB branch in constantia kloof where a lady by the name of Rochelle tried to assist me. What worries me i ended taking a loan which was not planned for me to get by for that day. i then the following day called and spoke to Mildred in private banking who plainly told me terms and conditions of credit and me accepting credit. This was done without even looking at my account. My main concern is \how many days does it take for FNB to do reconciliations for their ATMS. This so of a huge negligence for such a big company and that knows so well how to advertise. Im really disappointed in this service. Me and whole family bank with this bank. Im not even sure if they do what they advertise."