FNB ATM took deposit but did not credit the account deposited to

Hello Peter,

On Saturday the 1st of October I made a deposit of R6400 at an onsite FNB atm in Fourways Mall. The Atm made sounds that it is depositing the cash but took very long making those sounds until it brought out a slip saying “your deposit was unsuccessful. Without returning the cash in the machine. I called security over to the machine to tell him what just happened and he advise that I go inside the bank with the slip.

I went inside and explained to the lady that works at FNB and she gave me a form to fill in for a dispute and told me that I will get feedback in 1-2 days.

Today is Wednesday, which would be day 3 and I still do not have the money back, nor have I received any call from FNB regarding this as the lady had said they would call me, and I really need that money because it is my rent money and my landlord is on my case now over rent that is overdue.

This is totally inconsiderate of FNB to take so long to resolve an issue of their atm! The ATM is onsite, they know the atm number and the time. Tally the atm and if that fails look through the atm camera and refund my money! I’m really in a tight situation over this and need this resolved ASAP as I will contact the ombudsman if i’m still left hanging here with no resolution!