FNB ATM Swallows Cash

Four days ago, I attempted to deposit money (R2000) at an ATM in Newtown Junction. The machine took long to count the money, and after it was done, it simply showed me the main screen, and I got a receipt with the title; “Transaction unsuccessful” . I then checked my account and the money did not appear there, nor did the ATM return the money.

I then reported this at the FNB in Bank City (Johannesburg) and i was given a reference number and told that the money would be back in my account in 48hrs. This time has, by now, lapsed and I am so disappointed to say that the money still is not in my account and there has been no communication from FNB whatsoever. I’ve never been so distraught. All I want is my money back. That’s it.