FNB ATM swallowed our money

Greetings. On the 4th January between 8am and 9am, we did cash deposit at an FNB atm outside the branch in Idutywa in the Eastern Cape. Unfortunately the transaction was not successful, and the ATM swallowed our R15700. We reported this incident inside the branch as soon as they were open. We were told that the money would be deposited into the account,band gave us a slip that acknowledges the incident of the unsuccessful cash deposit of R2570. We also waited for the people who come to service ATM with the hope that they will be able to assist of immediately. It is 6 days today. No one at the branch is giving us clear and relevant answers. BWe are anxious to receive confirmation confirmation of when we will receive our money back, R15700 is s lot of money.

We are really frustrated, and wish FNB would take this matter seriously, and be proactive in giving us the support we need for us to get refunded ASAP. fio*******