FNB ATM swallowed my R1000 and Private Banker no show :(

On the 2022/09/29 at around 09:57 I deposited cash notes of up to R7600 at the Hyde Park ATM branch.

After inputting the amount of R7600, and waiting for the money to be counted and deposited, I got a prompt saying the command was rejected and ONLY returned R6600. Thus R1000 was swallowed/******.

I made a complaint with the Branch Manager, and an investigation was opened and PROMISED that in 3-5 working days I will have an answer.

I NEVER received any feedback. TWO MONTHS later I started investigating and heard of similar incidents with no solutions provided.

This is a ******** offence and I'm going to open a case of THEFT against FNB.

The customer support has been really underwhelming, no empathy is shown, as well as no willingness to help a customer who has lost money.

I have been told that 'they are still investigating' but it has been two months later.

What kind of service is this.

In the same breath, I am a Private Clients card holder that gets allocated a personal banker. It seems that my private banker Sinovuyo has changed her cell number or has been allocated to a new department so I am currently left with NO private bankers. I have no avenue of service. This is BEYOND pathetic.

For what service am I then paying?

I am requesting that my private banking fees be reimbursed (R550x6 months) as well as the R1000 that was ******.

This is absolutely unacceptable.