CN
CINDY N
1 reviews | Active since Feb 2012
15 Feb 2019, 09:47
FNB ATM Swallowed My Money
I deposited money (R7000) at an FNB ATM located outside the bank on Florida Road Durban. The ATM returned my card and issued me with a slip which said my deposit was unsuccessful' I waited for the bank to open at 09:00 and informed the consultant of what had happened. I was given a claim form and I was told the money will be paid into my account overnight but that did not happen. I went back to the bank, the lady at the information desk was sooo helpful (Avella)...she called the senior consultant who had assisted me yesterday since she had not arrived. I waited for two hours with no sign of the consultant who was supposedly resolving the issue.
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FNB (First National Bank)'s replyOfficial
15 Feb 2019, 11:12Good day Cindy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Feb 2019, 11:12
Official
Good day Cindy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)