FNB ATM swallowed my money

On the 28th of March 2022 the Randpark Ridge Atm switched off while I was depositing and never gave back my money. I went in to the branch and they said it will take 2 days for my money to reflect into the account 5 days later I dont have my money have gone into the branch and was told they made a mistake on the date. I am suffering because FNBs atm switched and now i am suffering because their employees made a mistake. Its a deposit that they charge me for on top of that. Other banks it takes 24hours for them to sort out the mistake but FNB its 5 days !!!!!