FNB ATM swallowed money.

This evening, 23rd of August my partner, Percy Mnisi and myself were in line waiting to deposit money to someone that banks with FNB, got to the ATM, keyed in the account number, reference, cellphone number and all. Completed all the steps, inserted the money into the machine, it responded back by asking us to replace the returned note, we did that and out of nowhere the machine ceased the transaction and gave us a slip “cash deposit unsuccessful” the money never returned and it never even made it to the recipient as we called and asked to confirm whether she received the money or not. Kindly advise whether FNB will give us our money back or if they’ll process the deposit. FYI, I’ve noted numerous complaints regarding this issue. It needs to stop, people work really hard for thier money to lose it that easily. Fix your issues either internally or with the ATM company.

Thanks.

Regards.