CR
Cameran R

1 reviews | Active since Jul 2016

05 Aug 2018, 21:17

FNB ATM stole my deposit money

I went to an FNB atm in Randridge Mall yesterday and deposited money into the machine which was to go into one of my accounts. After the machine made the sound it usually makes when it counts cash, the machine swallowed the cash, gave me back my card and I got a slip saying 'transaction unsuccessful'. The security guard there said that I must come in on Monday because the branch is closed on Sundays and he said that I “might” get my money back. I put my card back into the machine to check if anything might’ve reflected in my account and all the options I had to withdraw cash were all blocked and my app kept freezing when I tried logging in. Please sort this out FNB, you can’t be doing this ESPECIALLY to students who have to live on a budget.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2018, 10:30
Official

Good day Cameran Ryan,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)