FNB ATM *****ing my money

Item: FNB (First National Bank)
Rating: 1
Author: christo S

After sending FNB a mail, and as per normal not getting a response, I want to understand how an FNB atm in the Lemon tree mall in alberton can show as a "NON FNB" on my statement and charge me a withdrawal fee. Seems like ***** to me.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

17 Jul 2018, 13:03

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply17 Jul 2018, 13:03

Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

christo S's updateReviewer Update

17 Jul 2018, 15:26

I received a response, but is this corrected now, do I have to ask for a refund everytime I use the ATM? It is not right to charge it to start with.

christo S's update17 Jul 2018, 15:26

Reviewer Update

I received a response, but is this corrected now, do I have to ask for a refund everytime I use the ATM? It is not right to charge it to start with.