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roy E

1 reviews | Active since Jan 2014

06 Dec 2017, 22:46

FNB ATM *****ing Money

Went to deposit money at the Menlyn park Branch ATM at 21:31.

Deposited the money at the branch. The audible sound of the machine counting the money. then boom. unsuccessful deposit slip and error screen. no deposit money given back. atm immediatly goes offline. 15 min later comes back online with deposit system offline.

The slip does not have amount deposited. no references etc.

Customer service cannot assist me at all as the branch has to fix the issue.

I am opening a case of theft against FNB menlyn park branch firstly. secondly i am going to seek damages for stress and mental health abuse as it is not a small sum of money.

thirdly i want justice done as the assistance is pathetic and reliant on the branch next day service. what if i have to go on a business trip to one of the sites i work on in mpumalanga. what happens to my money.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Dec 2017, 08:48
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

rE
roy E's update07 Dec 2017, 10:03
Reviewer Update
Hi Naomi, The branch was also not very helpful in trying to calm me. i have had to loose a day of work due to me stressing, loosing sleep, fuel and parking costs. this is now has to be added as damages
rE
roy E's update25 Jan 2018, 15:32
Reviewer Update
Guess what. FNB still has not bothered to fix the damage done to me emotionally by the branch. unacceptable
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2018, 10:49
Official

Good day roy-elliott,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your omplaint had not been resolved. I have escalated your comments to the FNB Point of Presence Team and have requested that they be in contact with you and provide a resolution.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)