SA
Shavon A

1 reviews | Active since Mar 2015

01 Apr 2015, 10:58

FNB ATM Sloane Square centre

To whom it may concern,<br> <br> I phoned into FNB'S Atm department to report my boyfriends bank card been ****** last night while at the fnb atm Sloane square centre in Bryanston. Think the atm machine was tampered with before hand.<br> <br> I spoke to a lovely lady named Charlene, who took all the information down and gave me her word that she would send it to the atm division so they go through to check the machine and up their security, as this happened a few weeks ago, according to one shop tenant.<br> <br> I feel very strongly about this been dealt with on a serious note and not just left as this will help and prevent the same thing happening to others in the future at this centre.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 13:39
Official
Hello shavon89,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***. We have escalated the matter to ATM Networks.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)