FNB Atm ****

On the 29th August I went to an FNB atm with my Capitec card and withdrew an amount of R2500. 00, I received R100. 00. The money was obviously stuck in the atm. The R2500 reflected on the bank as withdrawn, I went to the consultant who was assisting with the atms and Informed him of this, you could see the money was stuck so the next person that withdrew would've got the balance of MY money.

The consultant told me to go in the bank. I went in and was greeted by the acting manager who told us to q to investigate the matter. We waited for a consultant but were later told not to wait, to go to capitec to log the query.

This has been done, capitec has informed me the money was dispensed and I needed to go to FNB to log the query. This is 2 weeks later and I am waiting for the money. Both manager and consultant couldn't assist with FNB. they didn't take pictures, they didn't advise the next steps. It was almost as if it was planned. This is FNB Crescent Umhlanga. I was informed to now go back to fnb. I am extremely annoyed that the acting manager and consultant couldn't assist to get this matter resolved much sooner.