1 reviews | Active since Nov 2016
FNB atm ******* is out of control
I used a FNB atm and I never thought this could happen to me. But I am the latest victim of atm *******. I put my card in but it malfunctioned somehow I don't know how. While to my surprise my money was withdrawn by another person at a different location taking over R3000 from my account. This happened on Sunday.
Yesterday (Monday, 18th September) I went to the bank to report this crime but was coldly told that they can't help me because I still have my card, for all THEY KNOW I COULD BE THE ******** (how insulting). First of all the money taken was over my limit - how on earth can I withdraw over my limit. And secondly how can I be in two places at once.
FNB I want my money back, and an apology for this filthy treatment of good customers!
Good Day,
We tried contacting you on *** but to no avail.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We tried contacting you on *** but to no avail.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist. When responding please select private reply.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)