FNB ATM RETAINED MY R 200 NOTE

I DEPOSITED MONEY FROM AN FNB ATM BRANCH IN SWARTRUGGENS AND THE ATM RETAINED MY R 200.00 NOTE. I REPORTED THIS MATTER AT THE SWARTRUGGENS BRANCH AND THE BRANCH TELLER TOOK MY DETAILS AND MADE PHOTOCOPIES OF THE SLIPS AND INFORMED ME THAT THE MONEY WILL BE TRANSFERRED INTO THE ACCOUNT I WAS TRANSFERRING INTO WITHIN 5 BUSINESS DAYS NOW THIS HASN`T HAPPENED YET AND TODAY IS THE 5TH DAY. I CALLED THE FNB CONTACT CENTRE AND THE CALL CENTRE AGENT INFORMED ME THAT I SHOULD DRIVE DOWN TO SWARTRUGGENS TO FOLLOW UP NOW I WAS VISITING MY PARENTS WHEN I MADE THIS DEPOSIT AND I STAY IN JHB. WHY SHOULD I LOSE MORE MONEY FOR SOMETHING I AM NOT AT FAULT FOR IT`S NOT MY FAULT THAT THE ATM RETAINED MY CASH, PLEASE GET IN TOUCH WITH THE SWARTRUGGENS BRANCH AND ADVISE THEM TO MAKE THE PAYMENT AS PROMISED AS THIS EFFECTS MY CREDIT STATUS. I HAVE INFORMED THE ACCOUNT HOLDER OF THIS PAYMENT AND THEY GAVE ME AN ALLOWANCE TILL TODAY SHOULD THIS NOT BE RESOLVED BY TODAY AND THIS MATTER HAS A NEGATIVE RESULT ON MY CREDIT RECORD THEN I WOULD BE WITHIN REASON TO TAKE THIS WITH THE OMBUDSMAN AS I CAN`T BE HELD ACCOUNTABLE FOR FAULTY ATM MACHINES .