FNB ATM Reconciliation [REF:***]

I reported a case to FNB on 24 July of having tried to withdraw cash at an ATM in Sunnyside and there was no cash dispensed but my account was debited still. 14 days later, noone has bothered to reconcile or even update me on the case and i make calls every 3 days and the call centre say they cant help only the branch can.<br> <br> I went to the branch and they said they can`t help as the ATM was not at an FNB Banking Hall but on a Mall and only the ATM recon guys would help though they made me complete a second Dispute Form saying the first one was unactioned. The ATM department only takes e-mails but they dont respond, the last one i got was 7 days ago from a Genevieve Edwards and Ursula saying they have escalated the case and thats it. I called in today only to hear that the case was \escalated again"today"