FNB ATM NOT WORKING AS IT SHOULD

On 12 April 2015 I went to withdraw cash with my credit card at the Ridge. It was just after 8pm. I inserted my card and after I typed my pin in, I received an error message that said the machine was unable to find my account. I then cancelled the transaction and tried it again at the same ATM. I received the same error message. I then was forced to try another bank's ATM. The other bank's ATM worked perfectly and I withdrew R200,00 without any problems. I just feel that the additional money that the transaction costed me should be fairly reversed as I am not responsible for FNB's ATMS that don't function right.