FNB ATM never withdrew all my money

<p> Since Monday (05/06/2017) I went to FNB branch telling them that their ATM (Ebony park, Embizo - Busy corner) couldn't withdrew all my money, but when they check on their side I've been adviced that all the money were withdrawn, but that's were I have been given a form to fill in, and I have been adviced that I'll get a feedback within 7working days as my query will be handed over to the relevent department, but still I haven't received any feedback till today.</p> <p>And I was only withdrawing R1200 but the ATM only withdrew R700 and I called them immediately and that's were I've been adviced to visit any nearest branch cause the money was withdrawn and the ATM also went out of service afterwards(for about 10 minutes), so I'm still waiting for my R500.00</p> <p>The incident happened on Sunday(04/06/2017)</p>