FNB - ATM malfunctioned while depositing money!!!!!

<p>FNB please stop advertising your selves as this amazing digital brand!!! Yesterday I was depositing money at the Centurion Mall ATM. While doing my deposit the machine malfunctioned but my money was gone. I was told by the lady at the DOT shop that I just need to fill out forms and they will investigate and I can expect feedback earliest in 7 days. While busy filling out forms another customer came to complain about the same issue. And the lady confirmed that the machine has been giving them the same problem. Now tell me how does this make sense, a machine has an issue but you don’t do anything to fix it and your loyal customers are subjected to such an inconvenience while you are supposed to be the KINGS of digital banking!!!! I just called the Call Centre to check how I can speed up the process as I seriously need my money back. And this lady tells me I have to go to the branch as the Call Centre cannot help. So I request to be put through to someone as I need this to be attended to asap. NO Mam our systems have changed you will need to go to the branch. Seriously FNB????? I was at a branch last night and I was not assisted. Now I have to take off work and go stand in a queue and pray for a miracle that I get my money back. I need my money back asap. Can someone who can help me at FNB get back to me!!!!! </p> <p> </p> <p> </p>