FNB ATM in Fourways Mall jamming in the middle of a transaction to deposit money and swallowed the money, no receipt.

I went to FNB Fourways Mall to deposit money into my account around 15:30. 22 February 2026. The ATM displayed Device recovery in progress in the middle of the transaction. Therefore the transaction was incomplete and no one to help. The ATM didn't even print a slip to say what happened. The branch was closed. Tried to call FNB for help. They insisted that, they won't be able to help I should consult a branch.

The lack of the sense of urgency considering how complicated the situation was, for them not to show any empathy and rush to finish the call is highly unprofessional. I went to the FNB app that at least where I got an ATM dispute form to help with the recovery of the transaction.

I don't know what the branch would say but FNB you must know that it's a bad idea to have jamming ATMs and do not put any Technician in place to help customers immediately. I get to lose my sleep while FNB has extra cash in the bank because all the money was stuck somehow in your ATM.

I had to wait for 2 hours hoping the ATM would reboot or something. It was no longer allowing cash deposits and not printing receipt. I kept on taking pictures of what's on the ATM screen. At some point it was restarting but then went back to Device recovery in progress. What's that actually?

I will report back as soon as I speak to the branch in Fourways Mall. I am very unhappy about this kind of service.