FNB ATM failer

I m just from the FNB ATM to deposit money to cover Important expenses for debit orders to go through. The ATM took my money and send back unsuccessful receipt. I then call de security guard who is working next to the ATM and he advised me to go inside the branch. The consultant helped me to fill the form and told me that someone will call me. And told me the matter will take seven days. Which is unacceptable because my debit orders will bounce now. FNB NEED take their customers seriously. Firstly this not my problem that the ATM decided not work. And now I must suffer and Waite. The money I deposited it because it's urgent. I m really ****ed at how things are done there. Every branch must have someone to sold this issues immediately or allow people to deposit the money inside at the teller.