FNB ATM DISPUTE DISAPPOINTMENT

An FNB agent called me on Thursday 4th of September 2025 about the atm dispute complaint I had made on the 29th of August 2025 that i deposited money but it did not reflect in my account. The agent informed me that I had made a deposit into an account number that is similar to mine the account is *** and my account number is ***. The money i had deposited is R6700 with Ref PAL. The agent then told me to go to the nearest branch for further investigation then when I went to the branch they said I must fill up a form for wrong account dispute then told me that this may take longer than 7 months. What I fail to understand is that why is it going to take this long. They know the account number that I deposited my money In. Why don't they inform the person that the was money deposited in their bank account by fault. Why is fnb not treating this as an urgent matter. I mean 6 months the person will spend the money. I am not happy with their service at all I have been with fnb for the longest time. I am highly disappointed with how they treat their customers. Another complaint I have is the certificate of balance for my late mothers accounts. Why does it take so long. For them to respond and send me the certificate..my Attorney's sent all the documents they request but still they taking long..I also requested the same at capitec but they were able to respond and send the certificate within 3 days. I need to know if It is a minus balance so I can pay what I need to pay or they need to pay my mother's estate.