Fnb atm dispute

Item: FNB (First National Bank)
Rating: 1
Author: Rasheedah A

On the 1st of October, I attempted to make a deposit of R9400 through the ATM. after waiting for almost 3 minutes, a slip came out and reported unsuccessful and stated I made a deposit of R6200 instead.

I went to the branch the next day, filled a form and I was told it would take 24-48 hours to solve. Until today, nothing has been done and I have bills to pay if which I'm now in areas. I went to the bank today, 11th October and again, the branch said they are working on it. I requested for a number to call and I was given ***. I called the number and I was told they don't solve ATM dispute and I should go to the bank.

The branch told me they can't do anything regarding the issue. I would appreciate if my money could be refunded ASAP. I have bills to pay and I should not be affected by FNB's *********** service. It is a matter of urgency as R9400 is not a joke.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

12 Oct 2019, 10:50

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Oct 2019, 10:50

Official