FNB ATM Dispute Claim

After 9 days of logging an ATM dispute claim for a cancelled FNB deposit, the bank has not refunded me my money.

A call (***8) was logged with the bank on Monday 06/05/2024 at the Kyalami Branch and another follow up call ***) was made on Thursday 09/05/2024 and I was told that they can not pick up the reference that I was given on Monday. I went to the FNB Mall@Reds branch to make another follow on Friday 10/05/2024, and I was told that I did not reflect the correct account where the transaction failed but the consultant told me as well as the form requires the account where the funds can be deposited to and not necessarily the account where we were trying to make a deposit. At the branch they told me that the claim was actually rejected and no communication was received from the bank. So the account number issue was rectified and I was told someone from the bank we contact me and it has been 5 days and no communication or status from the bank.

I am really dissapointed with FNB, for a dispute that I was told was supposed to be resolved in 2-3 days has taken almost 10 days and it is still not resolved and no feedback or whatsover from the bank!