FNB ATM deposit unsuccesful - FNB Retained my money

I deposited money into an FNB ATM on Sunday 16 October 2022 into my business account using a FNB ATM Deposit machine at Carnival Mall. The amount was upward of R5000. The machine swalled my money and did not return it or deposit the omney into my business bank account. I then received a slip from the machine with some sort of error issues. I called the call centre number and they were as assistive as a wet paper bag. I panicked as i though my money was swallowed for a ****. I went into the Cranival branch on the monday 17 October 2022 at 8:27. I filled in the form, as requested by the assitants infront. It has now been over 8 week days and 6 working days, I am unable to pay for stock or staff weekly wages, because I have not received my money or feedback there of from FNB.

All their ADT machines had issues except the one I used. They cleared the machines on the onday, but I have still not received my business funds and I have to make excuses to my staff