RM
Refiloe M

1 reviews | Active since Apr 2012

07 Jan 2016, 14:56

FNB ATM deposit cheated me of R1000

December 2015 I did extra work to raise varsity registration money needed by 23/1/16.<br> I had opened a cheque acc with FNB during December. My first transaction was a deposit I made of the money I raised during December<br> 3/1/16 I deposited R7980 an atm on Jorrison in Polokwane. The ATM rejected R420 then automatically concluded the transaction only Recognising R6560. The ATM short counted my deposit by R1000.<br> I visited the branch on 4/1/16 to lay a complain. An ATM enquiry form was field and I was told I will get feedback within 72hrs.<br> I received a call earlier today and was told the ATM was found to be balanced meaning my claim of a short R1000 is not true.<br> I am disappointed by the whole situation. I am a new FNB client and already I am being cheated of my hard earned money. Thank you to FNB I will not have enough money for registration leaving my studying hopes in shambles. <br> I know of people who were cheated the very same way by FNB but their money was returned once they made formal complains to bank bodies.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jan 2016, 15:13
Official
Hello Mabitselac,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 844400.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)