FNB ATM DEBIT CARD ***** CLAIM

FNB refuses to refund my ATM ***** After 14 days of me trying to get the funds back from an FNB ATM **** or ***** I have received email from FNB CHEQUE & DEBIT CARD ***** RISK MANAGEMENT DEPARTMENT today that my claim was rejected, due to the delay I took in cancelling my card and I have cancelled that card immediately at the ATM and I have reported the ***** the same day via call centre. . Other reasons given were that although I thought the ATM had swallowed or retained my card after the ATM prompt me to enter my cell phone number , it in fact the ATM was tempered and I am blamed for that when I did not request help at the ATM and I was so close to the ATM at the time of putting my pin in, as well as the fact that I used my handbag to further shield the nos as I put my pin in. The only thing that happened was that the person who came back saying he left his slip. Leaving the ATM flustered and confused without my card and my R4000.00 was withdrawn from ABSA ATM I do not accept this lack of protection on behalf of FNB and have NEVER had an ATM ***** experience as I am always extremely careful. Ref#: 2***