FNB ATM Claim ref: #YSX-***6

On 23 November at 6 am I deposit R2500 cash into FNB atm (ATM no ***7) in Da Gama st. and the deposit was not successful and the money was not returned from atm. (Comp code T550 TRACE). After 5 visits to the Jeffrey's Bay branch I only got feedback today (ATM CLAIM:Please be advised ATM claim is being investigated. We will advise as soon as we receive feedback from the Security company.FNB) This is after they told me on the 23 November that it will take 5-7 days.

This is unacceptable!!! Check the cctv footage, go check the atm etc but just do something!