KM
Khensani M

1 reviews | Active since Mar 2012

06 Feb 2017, 08:17

FNB ATM CASH DEPOSIT A TOTAL NIGHTMARE.....

<p>TO WHOM IT MAY CONCERN </p> <p> </p> <p>LAST NIGHT I WENT TO THE FOURWAYS FNB ATM TO DO CASH DEPOSIT, LITTLE DID I KNOW THAT IT WILL TURN OUT TO BEING MY WORST NIGHTMARE. IT ALLOWED ME TO ENTER ALL THE INFORMATION AND THE MONEY THEN BOOOOOM MACHINE WENT OFFLINE WHILE ME TO WAS IN THE MACHINE ADVISING ME THAT MY CASH DEPOSIT WAS UNSUCCESSFUL. YET THE MONEY WAS IN THE MACHINE. MY HUSBAND CALLED HIS PRIVATE BANKING NUMBER WE WERE TOLD TO LEAVE AND COME BACK TODAY NO REFERENCE NUMBER PROVIDED. THAT MONEY NEEDED TO BE IN THAT ACCOUNT TODAY AND I CAN'T PROVIDE A Proof Of Payment.</p> <p> I NEED THAT MONEY BACK TO MAKE THE PAYMENT NO LATER THAN TODAY.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2017, 10:56
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)