1 reviews | Active since Apr 2016

15 Dec 2016, 10:41

FNB ATM Assistant

<p>This morning when I was at the FNB Oudtshoorn.</p> <p> </p> <p>The FNB clerk that assist's clients to use the ATM, thought it well to allow someone that was at the back of the queue to jump the queue and helped him to use the ATM. </p> <p> </p> <p>When I finally reached the front of the queue another person spoke witht the FNB Clerk and told her the he used the ATM but something was wrong and he could complete the transaction.</p> <p> </p> <p>He showed the lady his card as well as the receipt and then she instructed him to go to the back of te queue.</p> <p> </p> <p>How is that for DOUBLE STANDARDS!</p> <p> </p> <p>I have a photo of the queue and where the person stood just before he cut the line as well as te name of the FNB Clerk.</p> <p> </p> <p>I will glady supply the name and photo once i receive feedback</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2016, 15:12
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)