TF
Tevin F

1 reviews | Active since Mar 2014

28 Jun 2016, 12:42

FNB ATM

<p>So after 4 weeks passing i want to withdraw money fom the ATM downstairs from where i work in Mutual Park, the Old Mutual building in pinelands, i get to an FNB atm that is forever down.</p> <p> </p> <p>Either it says please wait with the card reader light flashing or it says some other error message with busy loading. </p> <p> </p> <p>Calling the call centre is a waste of time as you get sent to different departments and wrong departments. eventually you get to the department that will help and then your call is cut from the other side. </p> <p> </p> <p>Pleaes can someone send someone to reset the ATM and possibly negotiate with Old Mutual to have MORE THAN 1 ATM on premises.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 13:59
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950924.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)