FNB at it again with *****.........

On the 18/12/2024 @ 10:10pm a payment was made to Amazon, I was asleep and no notification came through for approval or decline. I do not ever in my life buy from Amazon. So 5am today I check my phone and scroll through my phone, I get a security alert that there suspicious activity on my account. I immediately go into my FNB App and see a pending payment to Amazon, I called the Fusion department, they said that the money is pending and not paid to anyone, I explained the above to the consultant and she said I must report it as *****, I didn't understand why they couldn't just put my money back.

I have made numerous calls to the ***** department today regarding this whole incident, they are laid back and relaxed and no sense of priority. The last call with them I was informed that they paid Amazon and the money is no longer pending, yet I reported ***** on my account. I went a step further and signed up with Amazon, they had no record of any transactions in the past or present. I am almost certain there is a chain of people working in the bank and using international companies names to withdraw funds in a crypto currency. This is the second time I have encountered such ***** with FNB. I want my money asap I'm not waiting between 7 to 30 working days as I did not approve anything, do your investigation but in the mean time pay my money. Totally dishonest