1 reviews | Active since Dec 2016
FNB at it again! Unresolved Complaint
<p>I wrote a review about FNB Card's bad service on 9 December. On the 12th, an agent named Memory phoned me and gave me the WORST explanation as to why the debit order went off. We clarified everything, only to have my account debited on Friday 30 December. I want a copy of the recording where I supposedly authorised FNB to debit my account. I am not listen to stupid, illogical reasons and I WANT the debit order cancelled as FNB does NOT have permission to debit my account.</p>
Good day Ms. SharonD27
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. SharonD27
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***