1 reviews | Active since Feb 2025
FNB at it AGAIN they don't solve issues, they patch up
Last week I complained about FNB cheating me out of my money using the code PMT Hon Fees. They reversed the offensive transactions. Then one of their consultants explained via email that merchants collect money days after my transactions and as a result there may be fee. Now here is the kicker, when I buy using a card, FNB holds the money on behalf of the merchant and pays the merchant when the merchant comes calling. How, then, do I get penalised or charged when the merchant finally comes to get their money? That is a back end process that shouldn't affect me. Well, with FNB it does! They take either R20 or R10 which does not ping on my inContact messages. There is someone *****ing something from these moneys that are on hold on the back end. Looks like the bank is lazy to address this. I have had this account since 2016 and this issue only started this month. Something is NOT RIGHT at all! They can reverse the moneys, I need my money, but they MUST fix whoever is playing around with money that is on hold in the back end. I am extremely disappointed and perhaps it is now time to move to a more transparent service provider. This is bad by any standards! DISAPPOINTED, AGAIN 😞
How is this even possible, I do not have a current account, each time I transact, a hold is made on my money it is reserved by the bank. So why does the merchant find no money? Where is the bank putting the money it is holding? Are you saying I should stop card transactions? Why did this only start this month? You have ****** playing with the money on hold, otherwise I cannot understand. When a hold is made, I have no access to that money so why does the merchant come and find no money? This is unacceptable and it is ***** from FNB's end. Please attend to it and correct whatever started happening on my account this month, IT HAS TO STOP!!!!
Last week I was refunded, I want my money back. I am not going to stop until the bank stops *****ing from me!
How is this even possible, I do not have a current account, each time I transact, a hold is made on my money it is reserved by the bank. So why does the merchant find no money? Where is the bank putting the money it is holding? Are you saying I should stop card transactions? Why did this only start this month? You have ****** playing with the money on hold, otherwise I cannot understand. When a hold is made, I have no access to that money so why does the merchant come and find no money? This is unacceptable and it is ***** from FNB's end. Please attend to it and correct whatever started happening on my account this month, IT HAS TO STOP!!!!
Last week I was refunded, I want my money back. I am not going to stop until the bank stops *****ing from me!