FNB at it again

Does one always have to resort to this platforms before the SP can provide service that I pay monthly without fail and i rarely utilise it. I lodged a dispute end of Sep and two months, there hasn’t been a resolution.

I called your complaints dept two Fridays ago as I was on the phone for over an hour and was passed from Pillar to post. The lady assured me that she will ring me back to this day, I am yet to receive feedback on my escalated complaint