FNB AT IT AGAIN

1. Change in bank account a. For one or other reason my bank account, which is a Fusion Private Clients Account since the day it was opened, was changed to a standard / normal Private Clients Account. On the banking app it still shows Fusion Private Clients account. b. In addition, the eBucks account also reflects as a Private Clients Account instead of Fusion Private Clients account. 2. Non-responsiveness of private banker. I sent an email to the private banker, Manqoba Myeza, on Saturday or Sunday past; to date he did not respond. He also does not answer my calls. 3. Secure chat. I have been trying to connect to FNB through the Secure Chat facility; however, with no success as it every time gives message: “Please note that your chat has been disconnected. Please try again’. 4. eBucks helpline. A male person with the name “Mpaleng” basically told me to get stuff as he did not make any suggestions other than telling me to speak to my banker; even after I told him that the banker is not assisting.