1 reviews | Active since Mar 2018
FNB AT IT AGAIN!
I have been left with no other option but to leave this here, fingers crossed I will get feedback....
When you in business with such a big company for almost 10yrs the last thing you expect is to be ****** of your own money... money owed by them written down on black and white!!!
Below is the service you get when you a South African with color and has a business in Dunoon and don't mention paying there electricity bills for them also......., should this have been a business transaction/cancellation with a business in Green point with a white man the below would never have happened .
I have been in business with FNB for +- 10yrs. To my surprise they decided to cancel there contract which came as a shock yet I decided to let it go as everything with FNB always has a hidden agenda to it not to mention trying to get answers out of there staff Palesa Maboya (Commercial Leasing Manager )being one of them a woman that has no customer service s****s no business intelligence replies to emails as if she is in a whtsapp group with clients ... don't mention having to call after there staff ( this being there FNB HQ in JHB) Megan Smit(Team Leader :ATM portfolio) , Palesa Maboya,Lee Koetzee(Commercial Leasing Manager ) and many more, they bluntly ignore your calls YET ... Call from a private number and they pick it up if you lucky...
With the cancellation comes a cancellation fee that I again say is legally owed to me , yet I have to BEG for this money!!! DID I CANCEL THE CONTRACT ??
HOW IS THIS BANK STILL IN OPERATION !!!
Then i assume your next question will be why have I not logged a compliant???? Well I did after struggling to get answers for almost 2 months ..... Im still waiting feedback to the compliant from yours truly Megan Smit.
She requests I deal with her directly so that i can get my money that is legally owed to me and what happens then ???I get ignored let me tell you the best part!!! They all going on leave and my money/complaint is not of importance now, this one cant give me feedback because this one is on leave Monday come then the other is on leave all calls at my expenses.
Please guys be careful when signing or dealing with FNB they will ***** you out of your own money .
Lets see if I get my money after this has been left here, If not we all know why there is an OMBUDSMAN as i have been far too LENIENT.
Kind Regards...
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
