SW
Susandra W

1 reviews | Active since Jan 2019

07 May 2019, 09:57

FNB assists ******* in ********** debit orders

For three months now I am trying to phone the private client's division and their ***** line to report numerous unauthorized debit orders. In the instances of a "response", the person just passes the buck and instructed me to phone other numbers and so it goes on. This is while unauthorized ********** debitorders keep on going through my account. Again, today, I "got" two ********** debit orders. Thousands of rands later and still NO response from FNB. So I have NO other option than to close ALL of my FNB accounts - that after 20 years at FNB and being a private client....whatever that means....for FNB

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 May 2019, 14:48
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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