FNB assists *****sters

After numerous attempts to resolve a serious case of identity theft through the appropriate channels at First National Bank (FNB), I am now left with no choice but to publicly raise this issue due to the bank's lack of response and accountability.

I have been assisting my partner, who is a victim of identity theft. Her personal information was used to *****ulently open loans, credit cards, and commit other financial crimes. Despite sending over 20 emails to FNB and receiving nothing but automated responses, there has been little to no meaningful engagement from the bank.

On the one occasion FNB made contact, she was informed that the bank had "proof" that she physically visited a branch to take out the loans herself—yet, when asked for this proof, FNB refused to provide it. Instead, she was told to visit a police station to obtain affidavits and documentation just to be granted access to evidence that supposedly exists. To make matters worse, the agent she spoke to even refused to send a written summary of the call or confirm the information discussed via email. This is unacceptable and deeply concerning.

This experience raises a critical question: Why is the burden of proof placed on the victim? If the bank truly has evidence, why withhold it? In any just and transparent system, a client should not be presumed guilty until proven innocent.

We are still hoping for an amicable and professional resolution. However, if this matter is not resolved urgently, we will be forced to escalate it legally and through all available regulatory and consumer channels. FNB, we urge you to do the right thing—not only for my partner, but for the integrity of your institution and the trust of your clients.