FNB Assistants a Myth

FNB decided to hand my credit card account over to th elegal department last year. The account was in arrears, which I was trying to sort out with FNB after being able to make a lump sum payment, but no assistance being provided by the organization.

After much fighting, phone calls from my side using my own airtime as an expense trying to get assistance, my account was handed over to Barret & Associates. Since the hand-over I have had more of the same issues. I recently requested a statement of my account as once the account is handed over I have no further way of logging in to make further payments into the account, or print statements for clarity on how much is owing.

After receiving statements today the accounts reflected in the statements are +-50% HIGHER than the amount owing.

FNB, what is going on? You don't offer assistance, and then hand over my account resulting in even less customer service to a paying customer. Having been a customer of this business for over 25 years I expected a little more assistance for the loyalty given.