FNB Assistance NEEDED ASAP.

Good Day

I made a Cash Deposit at an ATM Using my personal card on 08/12/2020 - wanting to deposit it into my current/cheque account. I received an notification stating funds has been deposited - so didn't bother with a slip. Tried swiping my cards at a store - Insufficient funds. Logged into my FNB App - no funds. Went to "Secure chat" for assistance.

They advised to wait 24 hours for the funds to reflect (BUT should have been reflecting immediately). waited 24 hours (09/12/2020) - and back to secure chat where they advised that i need to complete a form and send it back via e-mail. i struggled to get the form printed (Or to open), so i went to Cresta branch for assistance on 10/12/2020. the lady assisting me sent an e-mail to the card division for the transferring of the funds to my cheque account - as we have realized according to notification that the funds were deposited into a "Closed Credit Card" account - that was STILL reflecting on my banking profile after i have closed it years ago. She also advised that it would be 5 to 7 days before it could be resolved. I then asked on Secure Chat for Feedback on 14/12/2020 - but was advised and i quote: "Kindly Note that the escalation is still in progress and has not yet been resolved. Please give it 48 hours.

on 18/12/2020 i again went to Secure Chat asking for assistance where i was asked to send the copy of the receipt where i said i do not have the receipt but i do have the screen shot of the notification. I was in East London at the time visiting my parents. I was asked to go to a police station to get a sworn affidavit and send it with the screen shot to 2 e-mail addresses - as i did - receiving an automated e-mail stating that they have received it and will receive feedback shortly - and never did.

On 24/12/2020 i went back to the Cresta FNB Branch for assistance - and was advised that they have made/logged a formal complaint. i Received an SMS Stating: "FNB General Complaint ref *** has been sent to Credit Card ***. A Consultant will contact you within 24-48 business hours." I have also not yet received feedback.

It is now 28/12/2020 - 20 days after i have made the deposit. I am a HUGE Supporter of FNB - Always have been and probably always will be - But its an inconvenience to be without funds and depending on others - and at this time?? Christmas?? Now maybe new Years tooo . Please can SOMEONE assist?