FNB assist DSTV in *****ing funds from clients

On 1 Feb 23 I lodged a dispute with FNB (ref: ***) about monies deducted from my account by DSTV (with whom I do not have a subscription). I was told to deal directly with DSTV, which I did, they learned a new word (escalate) which means, I have no idea how to do my job so I just keep on escalating. I made a payment via the DSTV app for my husband's streaming account (***) which to date DOES NOT reflect on his account, so without any authorisation from myself, DSTV deducted R699 from my account, back and forth and in March Edith from FNB finally assisted and refunded the ******** deduction from my account. Then on 15 Jul 23 FNB sent me an e-mail stating that DSTV was UPSET because the money THEY STOLE from my account was refunded and FNB AGAIN GAVE THEM THE MONEY!!!! What the ****!! I lodged a new dispute, stating that since the payment made via the DSTV APP was never allocated to my husband's account, then they should at least cancel that transaction, this was on 25 Aug 23 (Ref: ***) to which I received a reply that they will respond within 5 days. UMM!!!!!! 27 Sept 23 and still no ****** answer, so be warned, DSTV has been unable to give proof of any subscription in my name or authorisation to deduct funds from my account (appart from the R70 insurance per month) and still they get to ***** as much money as they want and FNB, who is supposed to protect their clients and ensure that all documentation are in place before monies get deducted from your account, just don't give a FLYING ****!!!!!