1 reviews | Active since Apr 2021
FNB ASSIITING THE PERSON IN THE COMMISSION OF A CRIME.
I transferred an amount of R7377 from my capitec savings account to a wrong fnb account instead of my own fnb cheque account.I notified Capite bank regarding that mistake within 10 minutes after realising that I transferred money into wrong fnb account,but the call centre consultant told me that capitec does not recall immediate payment and he referred me to Fnb bank where the money was transferred by mistake.I went to Fnb branch and the manager told me that for Fnb to Debit my money from the wrong recipient Fnb account and credit it into my Fnb account they need a consent from that Wrong account holder.The fnb manager phoned him and he acknowledged that indeed money was transferred into his account and he does know where it came from.That person told the Fnb branch manager that he will transfer back that money to my Fnb account in the afternoon,but he never did.The Fnb branch manager phoned him again,but he never answered his cellphone.The next day his phone is off & it is still off even now.Is now a week since this incident occurred & the wrongly credited fnb account holder has not even transact on his account,which means my money is still with fnb.I asked the fnb manager to give me the particulars of that person so that I can track him by myself,but that request was turned down.Ba nking ombudsman of South Africa says that Fnb must act as a facilitator between me as fnb customer and that person who money was transferred into his account by a mistake.Fnb must debit the account of that wrong beneficiary and credit it to my fnb account or they must give me the particulars of that person so that I can contact him and settle this matter amicably.Also fnb must freeze that wrongfully credited account since the the account holder is not willing to cooperate with them after being notified about a mistaken transfer into his account.According to the recent supreme court of appeal ruling knowingly retaining or spending money which was transferred into one's bank account by a mistake constitutes THEFT.I am of the opinion that Fnb is an accomplice to this ******** act because they are technically assisting that person to retain money which is not due to him.R7377 is a lot of money to me as a very poor man.FNB PLEASE DEBIT THAT MONEY WHICH WAS TRANSFERRED BY A MISTAKE FROM THAT ACCOUNT AND CREDIT IT TO MY OWN FNB ACCOUNT.
