FNB aspire Nonsense

Had the worst experience of my banking life with FNB. I opened an FNB aspire account a few weeks ago on the app had my card delivered and activated soon after. I switched my salary into the FNB account, come pay day I receive a notification that my salary was paid in but I can’t access it. I call to find out why I’m told it’s due to outstanding fica documents. Mind you I have never received notification regarding fica documents I need to submit or that they are outstanding. I make my way to the branch with all my documents bank statements ID proof of account details. Consultant assists me I leave, few hours still no access to my salary I contact FNB and are told that only my ID was submitted by a less than eager agent. I’m provided with an email I send my documents they don’t receive them, I call again agent provides his FNB email I attach and he receives the bank statement he assured me that I would have access to my salary immediately. I wait an hour still nothing I can’t multiple times no answer eventually someone answers they ask a few questions and at the end my account works however my salary has bounced back to our remuneration department I have to call they need to trace my funds I have to wait. My biggest regret was thinking FNB would treat me like a valued customer. I’m with a salary, my debits have bounced. Thank you so much for the inconvenience