FNB as useless as ever

I am trying to get my statements in English from FNB, when I called my private banker I was just told, sorry they cannot do it??? I cannot see how Absa, Nedbank and all the other banks can offer statements in English but FNB cannot??? I did not ask for my statements to be in Afrikaans and I need my 6 months statements in English, this is not a negotiation, this is a requirement from me as a customer, also when you say you will get a manager on the line, don't put me on hold for 20 minutes!