FNB ARROGANT STAFF OUT TO FRUSTRATE CLIENTS

I tried to get through to FNB's telephone numbers for over 30 min this morning. That was the start of my frustration. The first lady put the phone down in my ear claiming she could not hear me. That was extremely impolite.

I again called on my cell and got through to another "boss" man who was going to "catch me out" with his security questions. My "security questions" were so ridiculous that i would have had to go back 14 - 15 years to find the information or information like bank account numbers one would not carry with you daily. I had all my information at hand, bond accounts, payment dates, id number, names, addresses... yet they insisted on the bank account number my payments go off on and only that. In the end, they put the phone down in my ear again.

The information i needed was related to TAX certificates and that only. So FNB, you frustrate your clients to the bitter end. Your staff are arrogant to put it mildly and you made me feel i was a con artist or *****. . You have lost me totally. We were considering opening up our accounts with you in the near future but NEVER EVER will i do that now.

I am 100% for security, but when you are ridiculous with the questions you ask, you merely frustrate your client to no end. I really have no respect for the service you provide any longer!!! Sorry to say. There was NO service.

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