GG
Glen G
1 reviews | Active since Jun 2014
29 Apr 2020, 12:18
FNB Arrogant ******* service
I would like to highlight what FNB are doing during this difficult time
Multichoice debit me after i cancel my service and FNB when you call to reverse the debit they say they have disabled that option during lockdown how is this allowed and ok ?
not ok FNB this is a disgrace how you treat your clients
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Glen G's updateReviewer Update
30 Apr 2020, 07:40Further to my complaint with FNB yesterday I have another complaint - I have a personal loan which has a life policy on it I pay monthly which states very clearly if you are unemployed or have loss of income you may invoke this policy to pay your premiums for up to 12 months
They are trying to stop people claiming on these policies so they can heap interest on interest on your loans
FNB requested a document from me which I sent them and they still went ahead and debited me for the monthly repayment - their systems of engaging with clients are poor , phoning the call Centre is a waste of time you send an email and they answer you on sms it’s pathetic service
They are trying to stop people claiming on these policies so they can heap interest on interest on your loans
FNB requested a document from me which I sent them and they still went ahead and debited me for the monthly repayment - their systems of engaging with clients are poor , phoning the call Centre is a waste of time you send an email and they answer you on sms it’s pathetic service
GG
Glen G's update30 Apr 2020, 07:40
Reviewer Update
Further to my complaint with FNB yesterday I have another complaint - I have a personal loan which has a life policy on it I pay monthly which states very clearly if you are unemployed or have loss of income you may invoke this policy to pay your premiums for up to 12 months
They are trying to stop people claiming on these policies so they can heap interest on interest on your loans
FNB requested a document from me which I sent them and they still went ahead and debited me for the monthly repayment - their systems of engaging with clients are poor , phoning the call Centre is a waste of time you send an email and they answer you on sms it’s pathetic service
They are trying to stop people claiming on these policies so they can heap interest on interest on your loans
FNB requested a document from me which I sent them and they still went ahead and debited me for the monthly repayment - their systems of engaging with clients are poor , phoning the call Centre is a waste of time you send an email and they answer you on sms it’s pathetic service