FNB arrogant ***** department

I reported a ***** to fnb that there's transactions that are occurring on my account that I never made. First time they ignored the email sent with the forms they request. I call at a branch case was opened and they told me that the card being used no transactions will go off. Immediately same night I noticed same transactions I we to the branch as usual they have no idea whether sun is up or down didn't get help was told to call ***** department of which they are the worst people you can talk to. I did my small research and found out that the card being used doesn't end with the same number of any of my cards. I called ***** department to make them aware of this but they still ignored and became arrogant. They are just a bunch of people with template answers in front of them of which that never answers your questions.