FNB arrogant and useless service

Hi Peter

On the 22nd of October couple of debit went through my account which weren't supposed to, I then contacted FNB to reverse the debits. Since then they've been saying they have a system problem which they working but nothing seems to come to fruition. When I called again this morning to ask about the reference number they gave me, the consultant simply told me nothing has been done on my query. These is people's money and the attitude they have is quite pathetic at best and arrogant at worst. Perhaps Nedbank will treat me better than this lot who I've been with them for so many years. Someone please help!!!!