FNB arrogancy

I have been waiting for my credit card since September, they are busy telling me about couriers that I have no business with, I told them in September that their Couriers are calling me at odd hours of the day and they are expecting me to go to Queenstown at odd hours of the day, I asked FNB to have my credit card sent to my nearest branch and they agreed, to this day I do not have my credit card, no one is calling me telling me why its silent